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This message can be caused by a variety of reasons: The file does not exist / Die Datei existiert nicht Restarting the device usually resolves it.

Unfortunately, sometimes this error seems to happen because of a random system bug. In all these cases, the solution is to open the cloud storage app and check that it works properly. In other cases, this means that the storage app has been either uninstalled or broken by an iOS update. Most frequently, this error is produced by Google Drive when there is no Internet connection. This error message means that the system cannot contact the storage provider app (Dropbox, OneDrive, etc). Specific error messages Couldn’t communicate with a helper application / Kommunikation mit der Hilfs-App nicht möglich

Find your storage provider in the list of supported sync sources, and check if there are any provider-specific troubleshooting steps.

In the storage provider app, try to mark the file as “available offline”, if possible.

Most apps have this function in their settings screen.

Clear cache of the storage provider app.

(Optionally) Make sure that Mobile Data is turned on, too.

Make sure that Background App Refresh is turned on.

Scroll to the storage provider app (Dropbox, OneDrive, etc).

Make sure your storage provider app has the necessary permissions:.

It should show the name of your online storage or at least a generic text “Another app / Cloud storage”. for the database and check the File Location field.

Make sure that KeePassium works with the online database, and not with a local copy.

Sync troubleshooting guide Synchronization does not work

The file does not exist / Die Datei existiert nicht.

Couldn’t communicate with a helper application / Kommunikation mit der Hilfs-App nicht möglich.